Privacy Policy – EtheraGuru

1. Entities Covered

• EtheraEdge Limited (Company No. 15111901, UK) – responsible for services and customers outside India.
• EtheraEdge Solutions Private Limited (CIN: U62012KL2024PTC088609, India) – responsible for services and customers within India.

Depending on your location, your contract will be with one of these entities.

2. Our Role in Data Processing

EtheraEdge acts in two distinct roles:

• As a Data Controller: For data we collect directly from our customers (tutoring business owners) such as account, billing, and contact information.
• As a Data Processor: For data uploaded by our customers into EtheraGuru (such as student and parent details). In these cases, the tutoring business is the Data Controller, and EtheraEdge acts only as their Processor, handling the data on their behalf and under their instructions.

3. Data We Collect

a. From Our Customers (Tutoring Business Owners)

• Name, email address, phone number, business name, business address.
• Payment and billing details.
• Account login credentials and usage logs.

Purpose: To set up and manage your EtheraGuru account, deliver services, process payments, provide support, and comply with legal obligations.

b. From Students and Parents (End-Users Added by Customers)

• Names, phone numbers, email addresses (if provided).
• Enrollment records (e.g., assigned courses or batches).

Purpose: Solely to provide the tutoring business with the functionality of EtheraGuru (e.g., managing enrollments, batch communication). We do not use this data for our own purposes (such as marketing or analytics).

4. How We Use Data

• Provide and improve EtheraGuru's features.
• Communicate with customers about service updates, invoices, and support.
• Secure our systems and prevent fraud or abuse.
• Comply with financial, tax, and regulatory obligations.

We never sell personal data to third parties.

5. Sharing of Data

We may share data only with:

• Service providers (e.g., hosting, payment processors) under strict data protection agreements.
• Legal authorities when required by law.
• Within our group companies (EtheraEdge UK and EtheraEdge India) for operational purposes.

6. Data Retention

• Customer account and billing data: retained as long as the account is active, and up to 7 years after closure as required by law.
• Student/parent data: retained only for as long as the customer maintains it in EtheraGuru. Deleted promptly on customer request or account termination.

7. International Data Transfers

Data may be processed or stored in data centers outside your country. Where applicable (e.g., GDPR), we implement safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal protections.

8. Data Security

We use industry-standard security measures including:

• Encrypted data transmission (HTTPS).
• Secure server infrastructure with restricted access.
• Regular backups and monitoring.

However, no system is 100% secure, and customers are responsible for securing their own login credentials.

9. Rights of Individuals

a. For Customers (Tutoring Businesses) – Controller Relationship

You may:

• Access, update, or correct your data.
• Request deletion of your account and associated data.
• Object to certain processing (e.g., marketing emails).

b. For Students and Parents – Processor Relationship

Requests to access, update, or delete student/parent data should be directed to the tutoring business (your data controller). We will support our customer in fulfilling such requests.

10. Legal Basis for Processing

• Contractual necessity – to provide services to our customers.
• Legitimate interests – improving services, preventing fraud, ensuring security.
• Consent – where explicitly required (e.g., marketing communications).
• Legal obligation – where required by tax or regulatory laws.

11. Children's Data

EtheraGuru is intended for use by tutoring businesses. We do not directly collect data from children. Any student/child data is entered by the tutoring business (our customer) and processed strictly under their control.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us