Terms of Service

1. Parties

• For customers outside India: Services are provided by EtheraEdge Limited, Company No. 15111901, 128 City Road, London, EC1V 2NX, United Kingdom.
• For customers in India: Services are provided by EtheraEdge Solutions Private Limited, CIN U62012KL2024PTC088609, Kanjirakkattu House, Kalampoor, Enanalloor P.O, Muvattupuzha, Kerala, India – 686673.

2. Services

• EtheraGuru provides tutoring businesses with tools to manage courses, batches, tutors, students, parents, and payments.
• We do not provide tutoring or educational services ourselves.
• Service availability may vary due to maintenance, upgrades, or external factors.

3. Eligibility

• You must be a business owner, authorized representative, or legally permitted individual to use EtheraGuru.
• You must provide accurate and complete registration information.
• You are responsible for all activity under your account.

4. Customer Data

• You retain ownership of all data you upload (including student and parent details).
• You grant EtheraEdge a limited license to host, process, and transmit the data solely to provide the Services.
• Tutoring businesses are Controllers for student/parent data. EtheraEdge acts as a Processor, handling such data only on your behalf (see Data Processing Agreement).
• For your own business contact/billing data, EtheraEdge is the Controller.

5. Responsibilities of Customers

• Ensure you have obtained all necessary consents and lawful basis to process and upload student/parent data.
• Maintain the confidentiality of login credentials.
• Use the Services only in compliance with applicable laws (education, data protection, communications, etc.).
• Do not misuse the Services (fraud, unauthorized access, unlawful content, spam).

6. Payment and Subscription

• Fees are charged according to the plan chosen at signup or renewal.
• Invoices must be paid on or before the due date.
• Subscriptions auto-renew unless cancelled prior to renewal.
• Fees are non-refundable except where required by law.
• Taxes (GST, VAT, or other) are the responsibility of the Customer.

7. Intellectual Property

• EtheraEdge retains all rights in the EtheraGuru platform, including software, trademarks, designs, and documentation.
• Customers may not copy, reverse-engineer, or resell the Services.
• Customer logos and business names may be used for marketing unless opted out.

8. Data Protection and Privacy

• Our use of personal data is governed by the Privacy Policy.
• A Data Processing Agreement (DPA) forms part of these Terms and applies to student/parent data.
• We implement reasonable security measures to protect data but cannot guarantee absolute security.

9. Confidentiality

Both parties agree to keep each other's confidential information secure and not disclose it except where required by law.

10. Third-Party Services

The Services may rely on third-party providers (e.g., hosting, payment gateways). EtheraEdge is not responsible for their actions, but ensures contractual protections are in place.

11. Termination

• Customers may terminate accounts at any time through account settings.
• EtheraEdge may suspend or terminate accounts for violations of these Terms, non-payment, or legal requirements.
• Upon termination, Customer may request data export within 30 days. After that, data may be deleted.

12. Disclaimers

• Services are provided "as is" and "as available."
• We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

• Our total liability in any 12-month period is limited to the fees paid by the Customer during that period.
• We are not liable for indirect, incidental, or consequential damages (loss of data, revenue, goodwill, etc.).

14. Indemnity

Customers agree to indemnify and hold EtheraEdge harmless from claims arising from:

• Customer's misuse of the Services.
• Unlawful or unauthorized processing of student/parent data.
• Violation of these Terms.

15. Governing Law

• For Indian customers: Indian law applies; courts of Ernakulam, Kerala have jurisdiction.
• For all other customers: Laws of England and Wales apply; courts of London have jurisdiction.

16. Modifications

We may update these Terms from time to time. Updates will be effective upon posting. Continued use of the Services after changes means acceptance of the new Terms.

17. Contact